1. Accepting orders.

1.1. Orders are accepted through the website beautyflowers.com.ua or through any other means of communication presented on the site. All information (prices, assortment, etc.) is up-to-date and is constantly maintained as such.

1.2. An order is considered correctly and fully completed if the Client has provided complete information regarding the Recipient of the order, and the Client’s contact information has been correctly specified (i.e., all required fields have been filled in when placing an order).

1.3. A correctly and completely completed Client order is accepted for processing, execution and delivery only after receiving from the Client 100% prepayment of the cost of such an order (payment methods).

1.3.1. If 3 hours before the delivery of the order, full prepayment has not been made for this order, this order is subject to cancellation or postponement to another time as agreed with the Client. If in this case the Company was unable to contact the Client in the absence of the Company’s fault (equivalent to inaction), the order is subject to cancellation without the consent of the Client. If only partial payment is received, the order is suspended until full payment for the order is received.

1.3.2. If the Client’s situation is such that he cannot or for some reason does not have time to make an advance payment, the possibility and procedure for executing the order are negotiated with the manager individually.

1.4. The presence of the Recipient's contact phone number is a prerequisite for acceptance, processing and fulfillment of the order. An employee of the Company will contact him only in case of emergency (unless the Customer has indicated otherwise in the order form).

1.5. Fresh flowers must be included in the order. Orders that do not contain flower products (cut live and indoor flowers) are not accepted, and those accepted by mistake are subject to cancellation (with a refund if the order has been paid for). In some cases, fulfillment of orders that do not contain flower products is possible only with prior agreement with the manager.

1.6. Fulfillment of the order may be suspended if the Client has provided incomplete, incorrect or inaccurate information about the Recipient. The order will be transferred to work after re-coordination of this data during the company’s operating hours.

2. Fulfillment/delivery of orders

2.1. Delivery of flowers and gifts is carried out throughout Zaporozhye and Zaporozhye region, also in agreement with the manager, throughout Ukraine..

2.2. Flowers are delivered to any place specified by the Client: home, restaurant, cafe, hospital, etc.

2.3. Flowers are delivered according to time intervals (see clause 2.4) from 7:00 to 22:00, daily.

2.4. Orders are delivered according to time slots. The minimum duration of the interval is 1 hour. An order for flower delivery can be completed no earlier than 3 hours from the moment the order is completed. Orders "for today" are accepted only during operating hours.

2.5. If at the time of the courier’s arrival (at the time specified by the Client) the Recipient is absent, the courier waits for him within 10 minutes from the deadline for delivery. If the Recipient has not arrived within the specified period of time, the order is transferred to neighbors (friends living nearby, acquaintances, etc.) for the purpose of its further delivery to the Recipient (the situation is discussed individually with the manager).

2.6. If, after the courier’s arrival, it turns out that the address information provided by the Client is incorrect (an error in the house or apartment number, street, if the Recipient did not live or no longer lives at the address provided), the order is considered to be completed correctly and completely. It is possible to deliver the order to the address again specified by the Client in the same city for an additional payment. If the Client refuses to deliver the order to the newly specified address, payment for the order will not be returned.

3. If the order was not completed in whole or in part due to the fault of the Company, the Client has the right to demand compensation, or it can be completed as soon as possible by agreement with the Client (return policy). The amount of compensation cannot exceed the cost of the order.

4. The Company disclaims responsibility for possible direct or indirect harm/damage (including moral) that may be caused as a result of the execution of the Client’s order (allergy to flowers or food (if included in the order) of the Recipient, quarrel between the Client and the Recipient from -for the order or its features, etc., etc.).

5. The Company is not liable to the Client (payer) if the payment service with which the Client pays for the order violates the terms of the agreement or imposes additional fees.

6. The agreement between the Client and the Company is valid from the moment of its conclusion until the service is performed. The moment the service is performed is considered the moment the goods ordered by the Client are delivered to the Recipient.

7. In its work, the Company is guided by the Return Policy, Privacy Policy, Quality Policy and Replacement Policy, which are integral parts of this Agreement.

8. The company reserves the right to change any information posted on the site without prior warning, which comes into force from the moment it is published on the corresponding page of the site.

9. The parties agree that any controversial situations that could not be resolved through negotiations will be resolved in accordance with Ukrainian legislation.

Quality Policy

This quality policy is an integral part of the Public Agreement.

1. The company guarantees the highest quality of services provided.

2. Quality policy regarding order components:

2.1.1. The company guarantees that fresh flowers delivered to the Recipient will remain fresh for a period of 3 days from the date of their delivery, provided they are properly cared for.

2.1.2. If at the time of ordering the desired bouquet or composition or a separate component is not available (for reasons of seasonality, etc.), they are replaced with similar ones with the same cost, appearance, characteristics in accordance with the replacement policy.

2.1.3. The company does not guarantee the absolute identity of the delivered bouquet or flower arrangement with the photo presented on the site; The company guarantees maximum similarity of the delivered bouquet or flower arrangement with the photo presented on the website.

2.2.1. Appearance of fruit baskets (color and shape of the basket itself; type, shape, thickness, location of the basket handle; color, type of material from which the basket is made; weaving pattern, air gaps between weaving; height of the handle, its location relative to the horizontal axis of the basket; depth of the basket ; arrangement of fruits and other elements in the basket) may differ from that shown in the photo.

2.2.2. Seasonal fruits may not be available at different times of the year. Missing fruits at the time of delivery are replaced with others, according to the replacement policy.

2.3. The company does not make any guarantees regarding the availability of sweets, cakes and other sweets in the selected region on the day of delivery. If at the time of delivery of the order there are no ordered sweets, they are replaced with similar ones with similar quality characteristics, according to the replacement policy.

2.4. The Company guarantees that all gifts (except flowers) delivered to the Recipient will have a valid expiration date, which is indicated on their packaging (expiration date from the manufacturer).

2.5.1. The appearance of the toy (color and shape) may differ from that shown in the photo.

2.5.2. Some individual toys may not be available in different regions. Replacement with another toy is made in accordance with the replacement policy.

2.6. The appearance of postcards may differ in different regions. The text of the Client's postcard is printed on a printing device or entered manually.

2.7. Any dimensions on the website are approximate. Allowed error is +/- 20%.

2.8. The company disclaims any responsibility for poor-quality production of a gift by the manufacturer (chocolates, toys, etc. - everything except flowers). In this case, the manufacturer is responsible.

2.9. In order to ensure maximum freshness of flowers, in orders with the “Call the recipient before delivery” option activated, the production of bouquets and arrangements occurs only after agreeing on the delivery time with the Recipient. All calls are made during company operating hours and on the day the order is completed.

3. Quality policy regarding service:

3.1. The Company undertakes to respond to any simple request from the Client no later than within one business day. Answers to complex questions are provided within three business days.

3.2. The company undertakes to provide advice regarding the storage and proper care of flowers to its Clients, as well as Recipients.

Return Policy

This return policy is an integral part of the Public Agreement.

1. A complaint about an order can be accepted for consideration if it is submitted within 14 days from the date of completion of the order.

2. Reasons for the moment of return.

2.1. The order was not delivered on time:

2.1.1. If the actual delivery time exceeds the time period specified by the Client for a period of 60 minutes or more, the Client has the right to demand compensation in the amount of 20% of the order cost.

2.1.2. The company does not make any guarantees and declines responsibility regarding delivery time if the “Contact the recipient before delivery” option is activated. In this case, the time specified by the Recipient during the call has higher priority.

2.1.3. The provisions of the compensation clauses do not apply to cases when the Recipient was not present at the time specified by the Client, or at the request of the Recipient the delivery time was changed, as well as to cases when the Recipient refused to receive the order.

2.1.4. The company does not make any guarantees and disclaims responsibility regarding delivery time, on days of mass demand for services (International Women's Day, Valentine's Day - March 5-9 and February 12-15, respectively) - on these days all orders are delivered throughout the day.

2.2. Poor quality product or lack of all components of the order:

2.2.1. If at the time of delivery of the order to the Recipient, the flowers were not fresh (quality policy) - the Client has the right to 100% compensation (full refund) or replacement of the delivered flower arrangement. The complaint must be accompanied by photographs, from which it is possible to determine the condition of the flowers on the day the order was received.

2.2.2. If any other component, except flowers, is of poor quality, it must be replaced free of charge.

2.2.3. If any component is missing from the order, the Company delivers the missing component of the order to the Recipient free of charge.

2.2.4. Floral arrangements that have been changed in accordance with the replacement policy are considered to be made properly and composed in accordance with the declared composition of the floral arrangement.

2.3. Failure to fulfill obligations regarding the service:

2.3.1. The Company does not make any guarantees regarding the photograph of the Recipient with flowers or gifts at the time of their delivery. The order is considered completed correctly and completely even if such a photograph was not taken (or was taken in poor quality) and if it was indicated in the order form by the Client.

2.3.2. The Company makes no guarantees regarding the delivery of email notifications. The reasons for non-delivery of an email message may be the following: the Client’s mailbox is full, the client’s email address is incorrectly specified, the presence of filters that do not allow the message to pass through, etc.

3. The procedure for interaction between the Company and the Client in the event of a complaint:

3.1. The client registers a complaint in the guest book, section “Complain”. Anonymous complaints, with an incorrect order number, containing profane language, and offensive language are deleted without notice.

3.2. The Company notifies the Client of receipt of the complaint, after which it conducts an internal investigation of the situation within no more than 10 business days from the date of receipt of the complaint. After conducting an investigation, the Company gives the Client a reasoned response to his claim.

3.3. If, after an investigation, it turns out that the client’s claim has no basis, the Company is released from obligations under this claim.

3.4. If, after an investigation, it turns out that the client’s claim actually occurs, the Company makes a refund to the Client in accordance with the policy specified in clause 2 of this Refund Policy and the procedure for making a refund (clause 4.).

4. Refund procedure:

4.1. Refunds are made on the next banking day from the moment the decision to return the funds is made.

4.2. If the Company made a refund using erroneous payment details provided by the Client, the refund is considered to have been made if there are facts or documents confirming the return by the Company using the details provided by the Client.

5. The parties are released from their obligations under this Agreement due to the occurrence of force majeure.

Replacement Policy

This replacement policy is an integral part of the Public Agreement.

Due to different seasonal conditions, some products may not be available during certain periods of time. These types of goods are subject to replacement with the most similar quality characteristics currently available.

1. The Company undertakes to resort to this Replacement Policy only in extreme cases.

2. Replacement of any component of the order is carried out without additional payment from the client.

3. At the time of replacement, the Company notifies the Client about this in the manner specified by the Client in the order form (in the field - how to keep in touch in case of an unforeseen situation). If the Company does not receive a response from the Client in the near future, the replacement is made without the consent of the Client.

4. Replacement of floral and non-floral products can be made without agreement with the Client on days of mass demand for flowers (February 12-15 and March 5-9).

5. Floral Product Substitution Policy:

5.1. When making changes to any flower arrangement, the Company pursues the goal of preserving the appearance and range of the composition as much as possible.

5.2. The number of components with which the original components are replaced can be changed in relation to the original components. When making such a replacement, the Company is guided by the cost of these components of the composition. If it is not possible to make an equivalent replacement, the replacement occurs in the “Client’s direction.”

6. Substitution Policy for Non-Floral Products:

6.1. Replacement of non-flower products can be made without agreement with the Client.

6.2. If at the time of delivery of the order the ordered type of sweets or cake is not available, they are replaced with similar ones with similar quality characteristics.

6.3. If at the time of delivery of the order any component of the fruit basket is missing, it is replaced with a similar one with similar quality characteristics. The company reserves the right to change the appearance of the wicker basket (color, handle shape, etc.).

6.4. The appearance of the toy (color and shape) may differ from that shown in the photo. If a specific type of toy (bears, kittens, dogs, etc.) is not available at the time of delivery of the order, it will be replaced with the most similar one.